Artificial Intelligence & Robotic Process Automation

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AI technology is evolving faster than expected and is already surpassing human decision-making in certain instances. Visual Connections is skilled in the utilization of AI, RPA, and Machine Learning (ML) tools. We use AI tools to enhance accuracy and efficiency of data collected. These techniques produce more consistent results across reviewers, detect anomalies, and improve overall operations and efficiencies. Approaches include Natural Language Processing (NLP), both unstructured and structured data processing, pattern recognition, machine learning, deep learning, and convolutional neural networks (CNNs), and predictive analytics, among other tools and approaches. We are also developing RPA or “bots” applications to improve accuracy, efficiency and reduce operational costs for our clients.

User Experience Engineering

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When we design a site, an application or an integration for our clients, we focus on efficiency and effectiveness. We strive for the best overall user experience – one that’s useful, desirable, accessible, credible and ultimately valuable.

We carefully study your user interactions and incorporate outreach, content inventories, wireframes and prototypes into our research and development efforts; in short, we strive to know your audience so that we can develop experiences that reflect the voice and emotions of your users.

We also understand that users are accessing websites in an increasing number of ways, including via mobile devices, a vast landscape of browsers and different types of Internet connections, and we take all of this into account as we design the best solution for your users’ needs. Our user-centered design approach creates an overall experience that meets the goals and needs for both the users and the organization. Additionally, Section 508 compliance and WCAG 2.0 is deeply integrated into our development process so that the result is a truly customer accessible experience. 

Business Process Management & Customer Relationship Management

 

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BPM applications attempt to continuously improve the process of human interaction with technology. They enable businesses to respond to changing consumer, market and regulatory demands faster than competitors – creating competitive advantage. At Visual Connections, our developers are highly experienced in working with BPM solutions. Our past performance includes configuration and integration work with the Pega BPM solution.

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We also bring experience working with the Pega Customer Relationship Management (CRM) solution. CRM is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate and synchronize business processes – principally sales activities, but also those for marketing, customer service and technical support.

At Visual Connections, we can work with you to optimize your CRM solution so that you can find, attract and win new clients, while reducing the costs of marketing and client service. 

Enterprise Application Development

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In today’s environment, it’s difficult to find a commercial-off-the-shelf (COTS) product that meets all the needs of the enterprise. Visual Connections has the experience and ability to bridge existing systems with the latest technologies and an aptitude to conceptualize the long-term needs of enterprise application development. We start by meeting with you to determine functional needs and system requirements and appropriately assist with developing justification for application software development or enhancement.

Our goal is to design and develop innovative business solutions that make you stand out in your market spaces. Whether it is an information portal, e-commerce enablement, or a supply-chain application, we have the expertise to deliver robust, secure and scalable applications that meet your aggressive time-to-market goals.

Although experienced in a wide range of technologies, Visual Connections has core development expertise in web-based applications that are database-driven. Our familiarity with this technology approach has enabled us to provide a variety of value-added solutions to our clients. 

Quality Assurance Testing

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A primary purpose of quality assurance testing is to detect software failures so that defects may be discovered and corrected. The scope of software testing includes examination of code as well as execution of that code in various environments and conditions that include: testability, scalability, maintainability, usability, performance, and security.

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At Visual Connections, we have over 12 years’ experience in software testing, including both manual and automated testing. Our testers have extensive knowledge of Mercury and Rational automated test tools such as Win Runner, Test Director, Quick Test Professional, Load Runner, SQA/Rational Robot and Rational Test Manager. We have extensive experience in implementing QA Processes, developing test plans, test cases and test scripts. And, we bring sound knowledge of System Development Life Cycle (SDLC), Testing Methodologies.